Frequently Asked Questions (FAQ)
Welcome to Byor’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Byor?
A: Byor is an online store specializing in premium loafers and sneakers, crafted for style, comfort, and durability. Our collection features high-quality footwear designed with precision, ensuring a fashionable look and all-day ease. At Byor, we believe in offering shoes that enhance your style while providing superior comfort.
Q: What materials are your shoes made from?
A: Our shoes are made from premium materials, including genuine leather, high-quality fabrics, durable rubber soles, and stylish metal accents. These carefully selected materials provide a luxurious feel, long-lasting durability, and timeless designs for both comfort and functionality.
Q: How can I contact Byor’s customer support?
A: You can reach out to our customer support team by visiting the “Contact Us” section on our website or emailing us at support@byor.shop. We’re always happy to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Byor?
A: Ordering is easy! Simply browse our website, select your preferred loafers or sneakers, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
Handling Time: Orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Transit Time: Orders typically arrive within 6 to 9 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: Including handling and transit time, orders usually arrive within 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page provides up-to-date tracking details for your purchase.
Q: What payment methods does Byor accept?
A: We accept the following payment methods:
Credit and Debit Cards:
American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa
RETURNS AND EXCHANGES
Q: What is Byor’s return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at support@byor.shop.
CONTACT INFORMATION
Business name: Byor
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (718) 596-2833
Business Mail: support@byor.shop
Business Address: 80 State Street, Albany New York 12207, United States